Common Issues

Importing and Uploading

• My SmugMug photos aren't fully imported

The Picturelife Status Update Blog - 2014

• Picturelife Uptime - August 29
• Lightroom plugin keywords, Mac Smartloader failed uploads, library resets - August 14
• Upside down iOS videos (resolved) - July 28
• The Picturelife Updates issue - July 14

The Picturelife Website

• I get an error when I try to post to Facebook
• Why isn't the embed link ellipsis showing up in my Picturelife?
• What is a media ID and how do I find it on the website?
• Videos are not playing in the web app
• Deleted photos keep reappearing as trash can icons

iOS

• ★ I just updated the iOS app and can't see all my photos! Help!
• ★ Places is missing a ton of pictures / locations
• What is a media ID and how do I find it in the iOS app?

Your Account

• Downgrade or cancel your Picturelife subscription
• Delete your Picturelife Account

Desktop Smartloader

• Run a diagnostic log
• Run a verbose diagnostic log - Mac Smartloader only
• How to do a clean install for Mac
• Uninstall the Mac desktop application
• How to do a clean install for Windows PC
• Uninstall the Windows desktop application

Contact Picturelife Support

• How to contact Picturelife Support