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New Help Center FAQs

Do I need to create a new account to submit a topic?

Nope! We are still transitioning everything, including your Support History, to this new interface. As soon as it's complete you'll be able to access your Help Center history directly from your Picturelife account.

For now, just email us directly or submit a new topic from the Help Center Home Page Support tab without creating a new account.

Click the black Support tab > fill out the form > hit Submit and we'll be in touch ASAP! 

Thank you for your patience - we want to make getting Picturelife support as easy as possible and are working hard to get everything perfect for you!

Is my Support History lost?

Nope! It's all safe and sound and will be available again very soon!

Does this transition have any impact on my Picturelife photos and videos?

None whatsoever!

I have suggestions on the new Help Center - how should I get them to you?

Awesome! We want to hear from you. You can add comments to articles, vote articles up or down, and email us directly at support@picturelife.com. Thank you as always for your loyalty and help in making Picturelife amazing!

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Comments

  • Avatar
    Anita Dash

    I do not think you are ready for the public. I am very advanced at computer work. I have lost half of my photos that were due to a client. I have many questions regarding mailing selected pictures and you and the lady making the tutorial has the most lifeless voice that is uninteresting and puts me to sleep. For heavens sake wake her up. She sounds less enthused than a dead fly.

  • Avatar
    Jocelyn Rainville

    Nice FAQ but you failed to mention that you NEVER look at new topics or problems submitted by paying users!

  • Avatar
    Anna Schaffer (sforim)

    There is NO tech support, no Family Stream Option for paying customers who signed up for this feature, the uploading issues have not been fixed and you promised me to free me of the fee last month because the software did not work correctly, yet I have been charged. I feel like it is a rip off and I regret being your customer now.

  • Avatar
    Picturelife Support

    Hi Anna,
    Very sorry to read that.
    Unfortunately, I can't do automatic refund, so you have to notify us when you get charged so we can proceed to the refund immediately. Naturally, we have refunded you the last payments.

    Concerning the tech support, I am sorry you feel this way.
    We didn't receive any answer from you since our last reply on April 9th. We published a new version of the uploader earlier this week, could you tell me you have the same issue with it?

    Thanks.

  • Avatar
    Picturelife Support

    Hi Jocelyn,
    Sorry to read this.
    Could you be more precise? You should have received a reply from us on the 5th of February. Please let me know if you didn't receive it.
    Thanks.

  • Avatar
    Anna Schaffer (sforim)

    I have cancelled my subscription. The tech support keeps asked me to describe the problem, each time they responded. I have tried all suggestions possible, but none of my uploaded videos are showing, despite troubleshooting. The most upsetting part is that I do not have an option to see my family pictures. This was why I signed up in the fist place. Fix this issue, Picturelife and I will consider returning.
    I wish you great success and hope things will get better.

  • Avatar
    Jocelyn Rainville

    Haha! Yes I did receive an email on Feb 5th! I opened the ticket on December 24th

    LOL

  • Avatar
    Picturelife Support

    Hi Jocelyn,
    I understand. Picturelife got acquired at that moment, and the support was left a bit behind during this period. Very sorry about this.

  • Avatar
    Anna Schaffer (sforim)

    While we are at this: (1) I would like to have the promised 3 months refund. (2) my card has been charged again and I have cancelled my subscription. Technically I should not be charged full prince since you did not deliver all services that were cited in your terms for the past five months. This refers to the option of family streaming, that has stopped working.

  • Avatar
    Picturelife Support

    (1) done :)
    (2) if you unsubscribed, you shouldn't be charged anymore at all.

  • Avatar
    Dan & Stephanie Shockley

    So, the Status Blog hasn't been updated in years and the Uptime page ( http://uptime.picturelife.com ) appears to be broken.
    Is Picturelife.com planning to shut down, or do the new owners just not care about us?

  • Avatar
    Mike Dean

    Well, Support seem to have vanished and no one seems to be forthcoming about the situation. Shame, was a good product, originally.

  • Avatar
    Shaun Clark

    This is pretty shocking really, isn't it?

    Can't download any pics, Support gone AWOL

  • Avatar
    tiani00

    Is PictureLife shutting down? And are they holding our photos hostage? All downloads show up as empty folders. 2 weeks of emailing, tweeting, Facebook messaging and logging tickets...no response. Yet, still paying every month. Very concerned.

  • Avatar
    Dhaval Shah

    I am not able to see my account information. Neither the photos and videos! Please please do something. At least let me download and save things.

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