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What is a media ID and how do I find it on the website?

When you contact the Picturelife Support Team with an issue regarding viewing a picture, video, or album, we will ask you to provide the media ID number. This will help us identify and fix the issue you are experiencing.

A media ID number is a set of numbers and letters specific to a photo, video, Album, or Event, that is unique to your account and your media. This number will allow us to look up useful troubleshooting data on the issue you are experiencing.

The media ID number does NOT give us permission to view the photo, unless you've already shared the image with us. It only allows us to look at the upload and exif data behind the photo.

You can grab the media ID number from the Picturelife website or from the iOS app, and share it with the support team pasting it in your support thread or email.

From the Picturelife website

A single photo or video

  1. Sign in to the Picturelife website
  2. Find the picture, video, or album in question
  3. Open the photo or video to FULL SCREEN view.
  4. Copy the last set of numbers and letters from the URL bar - this is the picture or video ID number
  5. Paste the copied media ID into your support reply email / thread and send it to the support team

An album

  1. Sign in to the Picturelife website
  2. Navigate to Albums or click here for a shortcut to the Albums page of your website
  3. Find the album in question and click once on the album cover photo to open the album
  4. Copy the last set of numbers and letters from the URL bar - this is the album's ID number
  5. Paste the copied album ID into your support reply email / thread and send it to the support team

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