How to contact Picturelife Support Send a message by clicking the Support tab from the Help Center Home Page Email: firstname.lastname@example.org Hours: Weekdays: 9:00 AM - 6:00 PM Weekends: On call Have more questions? Submit a request Comments julietdavenport January 19, 2015 01:39 I've emailed you guys 3 times and no one has responded!! I'm missing pictures and I need help!! Martin Heijkenskjöld February 19, 2015 10:31 I just missed almost all my picture! And my account now says that I have used minus -3.35%! Please help to restore them as Picturelife is my only backup. Picturelife Support February 19, 2015 22:56 Hi Martin, We identified your account and see you have 4,867 photos in your account. Could you send us an email to email@example.com with a screenshot of where you see those -3.35%? Please rest assured we will fix your issue. Thanks. Rouault Family May 09, 2015 19:37 Your indexing service appears to be down or not working... newly entered tags today are not searchable. David Ljungberg July 14, 2015 05:41 Been trying to get in touch with you for over a week now. Please get back asap! Having trouble uploading since some time back (done all the obvious trouble shooting). drewpark21 March 08, 2016 23:00 Could someone respond to my support ticket? Thank you! stevem April 07, 2016 15:35 In the past, PictureLife has been great in responding, but the last couple of weeks I've had no response at all despite 5 or 6 attempts. Please respond!!! Thanks, steve romeojh April 11, 2016 15:21 Is this service dead? I've tried getting a hold of support because your download links are broken for the Mac and PC apps. Shaun Clark April 14, 2016 10:27 Hellooooooo - downloads not working, support emails not being replied to etc. You guys were always so great and helpful, what gives now? Help us all please :-) translationmx April 14, 2016 12:08 I made the mistake of migrating my Stream Nation account to Picturelife. I had many videos there, and since the switch I only see three. Many, many emails with support later, and I still can't see my files. I was even thinking of buying space here but probably the only upside to this is that I had the chance to see how terrible support is. Luckily those were personal files, I can't imagine if any of that data were from work, I would be in deep trouble. I've sent several messages without reply after the last one I received a couple of weeks back, when for some reason I got locked out of my account and got a prompt to "log back into Stream Nation to change my password"!!!!!! Please help, I need to retrieve my files so I can close permanently this account Miki Lior April 15, 2016 11:05 Is picture life support dead? can't download my pictures... Michael Spurlock April 17, 2016 20:32 We are experiencing the same thing. My photos still upload to Picturelife but we cannot recover them from the Archive Download page. I am paying for the unlimited premium account and I can't get answers to my support requests by email. This is a completely unacceptable situation. Picturelife/StreamNation needs to step up and at least tell us what is going on. You are holding us hostage by having a service that we cannot get support for and does not work but we also cannot migrate away from it since we cannot download our data. My feeling is that this is getting dangerously close to asking for a class action lawsuit. translationmx April 28, 2016 16:10 Guess what? Now I log in and I immediately get a propt: "Picturelife cannot process your request at this time" !!!!!!!! Seriously?? I have the feeling this service is DEAD. No response from my last email to support, nothing. I really feel sorry for the people that stored important work documents/files here. I wish I'd just downloaded my files instead of migrating from StreamNation Robert Dorsch May 11, 2016 22:52 I am unable to see my account. Sending messages gets errors. You charged my credit card but now I can't access my pictures to send to anyone. What is going on? Nick June 23, 2016 01:59 I have the same problem. Opened a ticket a month ago, no response. Twitter, no response. Glad I pay over $100 year for awful service. I just want my pictures and a response.