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How to do a clean install for Mac

There are circumstances in which a clean install of the Mac desktop app will be necessary - the Picturelife support team will instruct you to do this if it's required for a desktop issue you're experiencing. 

It's easy and quick to do, and will not affect anything you've previously uploaded.

To do a clean install:

  1. Quit Picturelife from Activity Monitor (Applications > Utilities > Activity Monitor)
  2. Open Applications and select and drag Picturelife/Smartloader to your Trash
  3. From Applications, click Go in the menu bar
  4. Hold down the OPTION key on your keyboard and click Library from the Go drop down menu
  5. Find Picturelife in your Library files and drag the entire folder to the trash
  6. Re-download and then install the app from the Picturelife Downloads web page - picturelife.com/download

If you are uncertain whether or not a clean install would help resolve the issues you're experiencing, please reach out to support@picturelife.com first.

Step 1: Quit Picturelife from Activity Monitor

Step 2: Drag the Picturelife application to the Trash

Step 3: Delete the Picturelife Library file

Step 4: Download the Smartloader from https://picturelife.com/download and re-install it onto your Mac

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