Picturelife Sync App on Vista

Huntley's Avatar

Huntley

26 Aug, 2013 09:50 PM

Hello,

          Installation of the sync app seem to go ok. However, after clicking "continue" when choosing a folder to sync; in this case the default of "pictures", the application stops working. In fact, the error message says "Picurelife Sync Has Stopped Working". And it dies. I looked in the system log, and it appears that a fie is missing(?) Any ideas? Thanks.

  1. 2 Posted by Huntley on 26 Aug, 2013 09:52 PM

    Huntley's Avatar

    Nevermind, the message that appears after starting this discussion tells me that it only works on Windows 7 or later.

  2. Support Staff 3 Posted by Amy on 27 Aug, 2013 03:10 PM

    Amy's Avatar

    Hi Huntley,

    The desktop app should work on Windows Vista. We just released a new version which should take care of any issues you're experiencing.

    I suggest you uninstall the app, and also remove the library files from your computer. Here are the steps to do so:

    To uninstall the app:
    Start Menu > Control Panel > Programs (let the list populate) > highlight Picturelife > select "Uninstall"

    To remove local files:
    Start menu > Computer > Users > [your user name/profile] > App Data > Local > Picturelife > Delete Picturelife

    Then please follow this link to reinstall https://picturelife.com/download.

    Because you deleted local files, the app will search your entire library and may take a little longer to find new photos and upload them. Please be careful to not delete anything else from the C drive.

    Once you've reinstalled and selected folders, let it run for a few hours. Please update me on your progress. I will also keep an eye on your photo count from here.

    This article can guide you in uninstalling and removing local files. I wrote it using Windows 7, but I believe it's applicable to most Windows operating systems.

    http://support.picturelife.com/kb/desktop-apps/uninstalling-the-win...

    Best,

    Amy

  3. 4 Posted by thuntleykent on 27 Aug, 2013 03:36 PM

    thuntleykent's Avatar

    Thanks very much. I’ll try it.

     

    Huntley

  4. 5 Posted by thuntleykent on 28 Aug, 2013 06:19 PM

    thuntleykent's Avatar

    Thanks again, Amy. I did uninstall the application. But, I don’t have ..\App Data\,etc under my local folder in \users. Hmmm

     

    Huntley

  5. Support Staff 6 Posted by Amy on 28 Aug, 2013 06:21 PM

    Amy's Avatar

    Hi Huntley,

    It could be under another user name. Mine was stored under Test, rather than under my own name. Look around the different user IDs\App Data\etc - Picturelife is likely in one of the other user folders.
    ---
    Amy Coops
    Customer Support & Insights

    Picturelife Inc.
    +1 (312) 380 - 9756
    Chicago, IL 60661
    www.picturelife.com

  6. 7 Posted by thuntleykent on 28 Aug, 2013 06:39 PM

    thuntleykent's Avatar

    Ok, well, it’s just not going to run. I do have a sync service running that I use for business. I wonder if that’s interfering with it. As soon as I press “continue” with the default “pictures” selected, it immediately says it’s stopped working.

     

    Huntley

  7. Support Staff 8 Posted by Amy on 28 Aug, 2013 06:45 PM

    Amy's Avatar

    Hi Huntley,

    Would you mind sending me a screen shot of this error that says it has stopped working? Is the application open and running on your computer right now (even if it's not working correctly)? If so, I may ask you to turn on diagnostic logging so we can get a better idea of what's going on. This will only work however if the app is actually installed and if you can access the Preferences menu.

    What sync service do you use for business? I run Dropbox on my Mac while I'm running Picturelife, and that doesn't cause any interference - this of course could be a different case with Windows. If there is one that does interfere with the app we would definitely want to look into it.
    ---
    Amy Coops
    Customer Support & Insights

  8. 9 Posted by thuntleykent on 28 Aug, 2013 07:31 PM

    thuntleykent's Avatar

    Sorry, Just had to unhide it. Now I get this exception:

     

    See the end of this message for details on invoking

    just-in-time (JIT) debugging instead of this dialog box.

     

    ************** Exception Text **************

    System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {72C24DD5-D70A-438B-8A42-98424B88AFB8} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

       at PLSync.Utilities.OSUtils.setupLaunchOnStartup() in c:\Users\Joe\Documents\GitHub\windows\PLSync\Utilities\OSUtils.cs:line 27

       at PLSync.Models.UserPreferences.save() in c:\Users\Joe\Documents\GitHub\windows\PLSync\Models\UserPreferences.cs:line 64

       at PLSync.Models.UserPreferences.createForUser(User user) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Models\UserPreferences.cs:line 118

       at PLSync.Models.UserPreferences.loadForUser(User user) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Models\UserPreferences.cs:line 82

       at PLSync.Views.Wizard.ChooseFoldersWizardPane..ctor(WizardView wizard, User user) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Views\Wizard\ChooseFoldersWizardPane.xaml.cs:line 32

       at PLSync.Views.Wizard.LoginWizardPane.<>c__DisplayClass3.<onContinue>b__2(Exception accountError, Dictionary`2 summary) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Views\Wizard\LoginWizardPane.xaml.cs:line 64

       at PLSync.Controllers.Server.<>c__DisplayClass2.<callMethod>b__1(Object unused) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Controllers\Server.cs:line 109

     

     

    ************** Loaded Assemblies **************

    mscorlib

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1008 (RTMGDR.030319-1000)

        CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

    ----------------------------------------

    System

        Assembly Version: 4.0.0.0

       Win32 Version: 4.0.30319.1001 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

    ----------------------------------------

    PLSync

        Assembly Version: 1.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Users/Hunt/AppData/Local/Apps/2.0/Q80Z4KTO.AK3/LL5PL7X2.8DZ/plsy..tion_ec7633621349179f_0001.0001_a15fe6a1ef97d93c/PLSync.exe

    ----------------------------------------

    log4net

        Assembly Version: 1.2.11.0

        Win32 Version: 1.2.11.0

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/log4net/v4.0_1.2.11.0__669e0ddf0bb1aa2a/log4net.dll

    ----------------------------------------

    System.Configuration

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1015 (RTMGDR.030319-1000)

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

    ----------------------------------------

    System.Xml

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1015 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

    ----------------------------------------

    PresentationCore

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1015 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll

    ----------------------------------------

    WindowsBase

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1015 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll

    ----------------------------------------

    System.Drawing

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1001 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

    ----------------------------------------

    System.Windows.Forms

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1002 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

    ----------------------------------------

    System.Security

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1004 (RTMGDR.030319-1000)

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Security/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Security.dll

    ----------------------------------------

    PresentationFramework

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1015

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll

    ----------------------------------------

    System.Xaml

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.298 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll

    ----------------------------------------

    WindowsFormsIntegration

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1 built by: RTMRel

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsFormsIntegration/v4.0_4.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll

    ----------------------------------------

    PresentationFramework.Aero

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1 built by: RTMRel

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll

    ----------------------------------------

    Newtonsoft.Json

        Assembly Version: 4.5.0.0

        Win32 Version: 5.0.6.16206

        CodeBase: file:///C:/Users/Hunt/AppData/Local/Apps/2.0/Q80Z4KTO.AK3/LL5PL7X2.8DZ/plsy..tion_ec7633621349179f_0001.0001_a15fe6a1ef97d93c/Newtonsoft.Json.DLL

    ----------------------------------------

    System.Numerics

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1 built by: RTMRel

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll

    ----------------------------------------

    System.Core

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.233 built by: RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll

    ----------------------------------------

    System.ComponentModel.DataAnnotations

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ComponentModel.DataAnnotations/v4.0_4.0.0.0__31bf3856ad364e35/System.ComponentModel.DataAnnotations.dll

    ----------------------------------------

    System.Runtime.Serialization

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll

    ----------------------------------------

    System.Xml.Linq

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.1 built by: RTMRel

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.Linq.dll

    ----------------------------------------

    System.Data

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.237 (RTMGDR.030319-2300)

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll

    ----------------------------------------

    Interop.IWshRuntimeLibrary

        Assembly Version: 1.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Users/Hunt/AppData/Local/Apps/2.0/Q80Z4KTO.AK3/LL5PL7X2.8DZ/plsy..tion_ec7633621349179f_0001.0001_a15fe6a1ef97d93c/Interop.IWshRuntimeLibrary.DLL

    ----------------------------------------

     

    ************** JIT Debugging **************

    To enable just-in-time (JIT) debugging, the .config file for this

    application or computer (machine.config) must have the

    jitDebugging value set in the system.windows.forms section.

    The application must also be compiled with debugging

    enabled.

     

    For example:

     

    <configuration>

        <system.windows.forms jitDebugging="true" />

    </configuration>

     

    When JIT debugging is enabled, any unhandled exception

    will be sent to the JIT debugger registered on the computer

    rather than be handled by this dialog box.

  9. Support Staff 10 Posted by Amy on 28 Aug, 2013 07:35 PM

    Amy's Avatar

    Thanks- our engineer is going to take a look. Please make sure to disable diagnostic logging if you haven't already done so.
    ---
    Amy Coops
    Customer Support & Insights

  10. Support Staff 11 Posted by Amy on 28 Aug, 2013 07:46 PM

    Amy's Avatar

    Hi Huntley,

    Can you confirm that you have .NET 4.5 installed? If not, please install it (http://www.microsoft.com/en-us/download/details.aspx?id=30653) and then try to run the Picturelife desktop app. Do you get any errors after installing 4.5/does the app run better?

    Thanks,
    ---
    Amy Coops
    Customer Support & Insights

  11. 12 Posted by thuntleykent on 28 Aug, 2013 09:15 PM

    thuntleykent's Avatar

    I installed .NET 4.5. Here’s the error. I’m sorry I’m being such a pain…

     

     

     

     

    See the end of this message for details on invoking

    just-in-time (JIT) debugging instead of this dialog box.

     

    ************** Exception Text **************

    System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {72C24DD5-D70A-438B-8A42-98424B88AFB8} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

       at PLSync.Utilities.OSUtils.setupLaunchOnStartup() in c:\Users\Joe\Documents\GitHub\windows\PLSync\Utilities\OSUtils.cs:line 27

       at PLSync.Models.UserPreferences.save() in c:\Users\Joe\Documents\GitHub\windows\PLSync\Models\UserPreferences.cs:line 64

       at PLSync.Models.UserPreferences.createForUser(User user) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Models\UserPreferences.cs:line 118

       at PLSync.Models.UserPreferences.loadForUser(User user) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Models\UserPreferences.cs:line 82

       at PLSync.Views.Wizard.ChooseFoldersWizardPane..ctor(WizardView wizard, User user) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Views\Wizard\ChooseFoldersWizardPane.xaml.cs:line 32

       at PLSync.Views.Wizard.LoginWizardPane.<>c__DisplayClass3.<onContinue>b__2(Exception accountError, Dictionary`2 summary) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Views\Wizard\LoginWizardPane.xaml.cs:line 64

       at PLSync.Controllers.Server.<>c__DisplayClass2.<callMethod>b__1(Object unused) in c:\Users\Joe\Documents\GitHub\windows\PLSync\Controllers\Server.cs:line 109

     

     

    ************** Loaded Assemblies **************

    mscorlib

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

    ----------------------------------------

    System

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

    ----------------------------------------

    PLSync

        Assembly Version: 1.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Users/Hunt/AppData/Local/Apps/2.0/Q80Z4KTO.AK3/LL5PL7X2.8DZ/plsy..tion_ec7633621349179f_0001.0001_a15fe6a1ef97d93c/PLSync.exe

    ----------------------------------------

    log4net

        Assembly Version: 1.2.11.0

        Win32 Version: 1.2.11.0

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/log4net/v4.0_1.2.11.0__669e0ddf0bb1aa2a/log4net.dll

    ----------------------------------------

    System.Configuration

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

    ----------------------------------------

    PresentationCore

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll

    ----------------------------------------

    WindowsBase

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll

    ----------------------------------------

    System.Xml

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

    ----------------------------------------

    System.Drawing

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

    ----------------------------------------

    System.Windows.Forms

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

    ----------------------------------------

    System.Security

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Security/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Security.dll

    ----------------------------------------

    PresentationFramework

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll

    ----------------------------------------

    System.Xaml

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll

    ----------------------------------------

    WindowsFormsIntegration

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsFormsIntegration/v4.0_4.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll

    ----------------------------------------

    PresentationFramework.Aero

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll

    ----------------------------------------

    PresentationFramework-SystemXml

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemXml/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemXml.dll

    ----------------------------------------

    UIAutomationTypes

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/UIAutomationTypes/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationTypes.dll

    ----------------------------------------

    Newtonsoft.Json

        Assembly Version: 4.5.0.0

        Win32 Version: 5.0.6.16206

        CodeBase: file:///C:/Users/Hunt/AppData/Local/Apps/2.0/Q80Z4KTO.AK3/LL5PL7X2.8DZ/plsy..tion_ec7633621349179f_0001.0001_a15fe6a1ef97d93c/Newtonsoft.Json.DLL

    ----------------------------------------

    System.Numerics

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll

    ----------------------------------------

    System.Core

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll

    ----------------------------------------

    System.ComponentModel.DataAnnotations

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ComponentModel.DataAnnotations/v4.0_4.0.0.0__31bf3856ad364e35/System.ComponentModel.DataAnnotations.dll

    ----------------------------------------

    System.Runtime.Serialization

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll

    ----------------------------------------

    System.Xml.Linq

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.Linq.dll

    ----------------------------------------

    System.Data

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.17929 built by: FX45RTMREL

        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll

    ----------------------------------------

    Interop.IWshRuntimeLibrary

        Assembly Version: 1.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Users/Hunt/AppData/Local/Apps/2.0/Q80Z4KTO.AK3/LL5PL7X2.8DZ/plsy..tion_ec7633621349179f_0001.0001_a15fe6a1ef97d93c/Interop.IWshRuntimeLibrary.DLL

    ----------------------------------------

     

    ************** JIT Debugging **************

    To enable just-in-time (JIT) debugging, the .config file for this

    application or computer (machine.config) must have the

    jitDebugging value set in the system.windows.forms section.

    The application must also be compiled with debugging

    enabled.

     

    For example:

     

    <configuration>

        <system.windows.forms jitDebugging="true" />

    </configuration>

     

    When JIT debugging is enabled, any unhandled exception

    will be sent to the JIT debugger registered on the computer

    rather than be handled by this dialog box.

  12. Support Staff 13 Posted by Amy on 28 Aug, 2013 09:27 PM

    Amy's Avatar

    Hi Huntley,

    You're not being a pain! A) this is what I'm here for and b) this is proving to be a learning experience for us as well. We'll take a look and I will likely come back to you with a few more questions.
    ---
    Amy Coops
    Customer Support & Insights

  13. 14 Posted by thuntleykent on 28 Aug, 2013 09:30 PM

    thuntleykent's Avatar

    Sounds good. Thanks again.

     

    Huntley

  14. Support Staff 15 Posted by Amy on 29 Aug, 2013 03:28 PM

    Amy's Avatar

    Hi Huntley,

    We've released a new update that I hope will solve the problems you're experiencing. Please uninstall and reinstall the Windows desktop app and login.

    Could you also check that you have the Windows Vista service pack installed? http://windows.microsoft.com/en-us/windows/service-packs-download#sptabs=vista

    Thanks,
    ---
    Amy Coops
    Customer Support & Insights

Discussions are closed to public comments.
If you need help with Picturelife please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac